The Musings of an Urban Christian
73-91 born SEA lived SJC 00 married (Amy) home (UCity) 05 Jada (PRC) 07 Aaron (ROC) 15 Asher (OKC) | 91-95 BS Wharton (Acctg Mgmt) 04-06 MPA Fels (EconDev PubFnc) 12-19 Prof GAFL517 (Fels) | 95-05 EVP Enterprise Ctr 06-12 Dir Econsult Corp 13-26 Principal Econsult Solutions 18-21 Phila School Board 19- Owner Lee A Huang Rentals LLC | Bds/Adv: Penn Weitzman, PIDC, YMCA | Mmbr: Brit Amer Project, James Brister Society
7.03.2026
USA at 250
6.30.2026
Like a Good Therapist, AI Gave Me Homework
As a follow-up to yesterday's post, I'm far from ready from publishing even tiny excerpts from the 180+ pages I wrote about my entire life's memories and milestones. But, I do want to record a few loose ends that came up in my back-and-forth with Google Gemini as it processed noteworthy incidents and identified recurring themes. Think of it as a good therapist who, having heard your life story, gives you specific homework to guide further reflection in between sessions.
To wit, here are some things I'd like to probe further as I continue to take the summer for extended self-exploration. Please note that even these snippets, being short and somewhat sanitized, represent a significant vulnerability on my part, so I'm taking a risk in putting myself out there so much but I've long learned that there is no growth without such stretching.
Childhood
How did it make me feel as I began to realize that for as thrifty as my family was growing up we were actually pretty well off
How did seeing distinct and culturally common gender traits within my extended family (the men were intimidating or distant, the women tender and caring) affect my own worldview when I became an adult
Lots of instances in which I excelled, and yet still saw myself as an uncool outsider
Lots of reinforcement that accomplishing things in life sometimes requires pain and hardship
Physically and mentally gifted but often under-performed because of nerves, why was I so afraid and what did it take to overcome that
Early examples of my anal record-keeping, even and especially in leisure things (my dad's vacation notes, my own keeping stats for my made-up baseball and basketball games)
Junior high, high school
Multiple instances in which I thought I was too shy and nervous to be a leader but performed as one and was seen as one, so I grew into it
Undergrad, campus ministry
Managing the increasing complexity of my life (living 2,500 miles from home, gutting through an Ivy League education, being very active in my Christian fellowship) by clinging to things that help me through (my pocket calendar and pocket Bible were literally shaped to my body)
The Enterprise Center, grad school, Woodland Presbyterian Church
Transition from book-smart know-it-all to realizing that I
hadn’t a clue about how most of the world worked (e.g. being insensitive about
the consequences of the poverty my colleagues faced, struggling with an
independent study that was messier than the usual classroom assignments)
Not running from but rather finding a way forward that was authentic to me to do chaotic things (manage a 35,000 square foot facility) or make hard decisions (respond to organizational financial distress)
Early church experiences as an adult, seeing diverse households come together and live out the Kingdom of God, set a high bar for what
I think a church should look like: spirited worship, exegesis in sermons,
real/gritty/broken (and therefore the antithesis is tepid singing, keeping up
appearances, and valuing status over healing)
Marriage/Parenthood
Sometimes I was hyper Tiger Mom
and sometimes I was very intentionally hands-off, is that strategic or inconsistent
Allowing myself to feel incredible joy over the crazy family situation God has given us, yet is there unresolved grief about not being able to have biological
kids that I need to give myself room to feel
Alternating between being guarded about how not-together our family is and owning the mess so that others will feel comfortable doing the same
Econsult Solutions, School Board
My role, and the risk/reward at each level, evolves as I
grew up from my early 30s to my early 50s, from safe job that I can leave at the office and go home to my baby daughter to bearing all the exposure of being president and co-owner
Similarly, what I actually do in my job matured as I grew in
stature within the firm and then across the region, from a doer to a manager to
setting the intellectual course for engagements to doing the same for the firm
to being an overall thought leader for the region
With that meant digging deeper into traits that did not come
naturally to me but that I knew were important and I worked hard to gain and
express those traits, like being decisive or reaching out to people to have hard conversations
Learned so much from my business partner and former grad school professor Steve Mullin, to the point of imitation and over time growing into my own authentic version of his best traits
Over time finding a deeper and centrist perspective from cold-blooded
capitalist to bleeding heart Christian to something that incorporates all of
that (and is willing to hold the line when folks on both sides are mad at me)
Willing to bear severe personal burden in order to survive
all the juggling and do an excellent job and help others and advance myself (e.g. waking up at 4am every day to have some time to myself)
Golf, Real Estate
The metaphor of golf being in wide open spaces and me being
able to spend several hours at a time at it, vs. I used to grind out 15-minute fast-forwarded NFL games in the basement, represents the increasing space I’ve allowed myself as I've grown older
Being terrible at golf reminds me that when you have wide shot
dispersion, know where you can and can’t miss, and that's a lesson I've applied to the rest of my life
I gravitate to real estate because it taps into my wanderlust, penchant for deals, and
spreadsheet-making
Present and future
I used to run myself ragged to get everything done because I had the youthful bounce-back to do so, now that I'm older I have to stretch and go to therapy and allow myself time to play golf
Whatever I do next, it has to build from these strengths I've identified in myself and do so in ways that help people and create impact
Sounds kind of "meta" but could the characteristics that have led me to this extensive self-reflection exercise be deployed to help others to do the same
6.29.2026
Processing My Whole Life to Date Under the Watchful Eye of AI
Asher and I just got back from 12 lovely days in Cabo, splitting between Cabo Pulmo National Park, Cabo San Lucas, and San Jose del Cabo. We saw and did amazing things together, and I hope he remembers this father-son trip for the rest of his life.
With Asher's special needs, we need to be very realistic about what we can do in a day. Solo, I will run myself to exhaustion filling my itinerary. With Asher, we have to be much more judicious, something compounded on this trip by his aversion to the heat, which in Mexico in June means all but the early morning and late evening.
I am happy with what we were able to do, and neither regret not doing more nor not doing enough. Especially because the less frantic schedule meant I had more time for self-reflection, while Asher enjoyed watching cartoons in the air conditioning.
With a pretty ambitious travel schedule in the 10 weeks after my departure from my job of 20 years, I wanted to devote a good chunk between and during trips to heavy journaling, as a way of thinking about the totality of my life in order to unearth running themes and clarify what my next job could be that would be both fulfilling for me as well as something I could do well.
The beginning of my journaling process was to chunk my life into 10 somewhat overlapping parts, reflecting either a phase of my life or an aspect of my life. Specifically:
- 1973-1985 Childhood
- 1985-1991 Junior high and high school
- 1991-1996 Penn/Wharton and Penn InterVarsity Christian Fellowship
- 1995-2006 The Enterprise Center and Fels Institute of Government
- 1998-2014 Woodland Presbyterian Church (and, generally, my faith journey)
- 1993-2026 My relationship with my wife Amy
- 2004-2026 Adoption and Parenting
- 2006-2026 Econsult Solutions and Philadelphia Board of Education
- 2018-2026 Real estate, golf
- 2026 Thoughts on the present and future
Under each section, I wrote as much as I could remember, without thought to polish or structure (so, mostly blurbs not full sentences), and also without thought to sanitizing things or making sense of things (e.g. not covering up something I'm ashamed of, just describing something rather than trying to moralize it). At this point, this content is for my eyes only, so there's no need to impress or clean up for anyone else.
This phase of the process took several passes, as I would exhaust myself in one section and then days later remember that I had completely forgotten whole chunks of memories that belonged in that section. No matter, I just went back to that section and filled in where it seemed appropriate.
Pretty late into Asher's and my time in Cabo, I felt that I had reasonably gotten down 90 to 95 percent of the memories, events, and thoughts that consist of my life to date. All told, across the 10 sections it spanned 180 pages of single-spaced text, so needless to say I tried to be as comprehensive as possible.
Now for the fun part. On the last full day of our vacation, I loaded all 180 pages, about 10 pages at a time, into Google Gemini, which has been my go-to AI tool since I left my last job. I asked it to do two things for me.
First, flag anything that was worth elaborating further on. This could mean one of two things. One is if there was something dissonant about my life, like for example if I was going on and on about how important it was to be honest but then in parallel I was doing something dishonest. That felt like something worth putting in a pin in, to further explore what was going on, or perhaps there was a logical explanation for a seeming contradiction. The other is if I said something profound but in passing, I wanted to be alerted that there was something there that might be worth going deeper on, to think on it more and to say more about it.
Second, pull out recurring themes that run through an entire section, and even better, that cut across multiple sections. I had an intuition about what these themes might be, but I tried hard to just write as much as I could as fast as I could, without regard to consciously or even subconsciously trying to make sense of patterns along the way. I figured that if I recorded as many memories and thoughts as I could, those patterns would emerge more organically, without my manufacturing what I might want those patterns to be.
I have to tell you, it was quite amazing to load 10+ pages of text into Gemini and, literally instantaneously, have it respond with deep insight into my life based on deciphering all the slop I had written about different parts of my life. I have often thought that AI tools would, while not replacing therapists, serve as an always-accessible and completely free version of therapy (and, particularly for those of us who are introverted or have social anxiety, a resource that is far less intimidating than baring your soul before another human), in terms of hearing you out, identifying patterns, and asking probing follow-up questions.
And, section after section, Gemini's responses to my content were generally on point and at times deeply moving. Its responses to my first question, about what was worth explaining better or elaborating further because it was either interesting or inconsistent, were particularly poignant, to the point that I teared up many times. It was usually because there was something in my life I was ashamed about or otherwise tried to keep from the surface, and as a result my stream of consciousness writing touched on those things but refused to elaborate, and when Gemini said "say more about that," it forced those touchy issues to the surface where I had to decide why I didn't want to deal with them and resolve to determine how to deal with them. Or, there was a sense in which I felt seen, that there was something special about me that I was falsely humble about, and Gemini expressing interest in my saying more about it made me feel that it was ok for me to proud about it.
Meanwhile, Gemini's responses to my second question were similarly incisive. It picked up how deeply held values of mine could be mined from throwaway anecdotes from my childhood and then from my career experiences decades later. And, because it had access to the entire arc of my life, it noticed where identities I held when I was younger shifted when I was older, and offered commentary on why those shifts occurred. It is the drawing out of these themes that I am particularly seeking out from this self-reflection exercise, because it helps me to be intentional about what kinds of jobs I pursue, which will allow me to play to my strengths and pursue my most deeply held values.
I don't quite know what to do from here, although I'm profoundly grateful for having done this exercise so far. Gemini's observations and follow-up questions have given me a lot of food for thought, which I need to chew on and digest some more, probably with the help of more back and forth with Gemini. I will certainly emerge with a greater awareness of who I am and what that means for finding my next job. And maybe I'll attempt to put some polish on some of this material and share it with others.
6.25.2026
Bible Stories, Stories About Bible Stories, and Stories
I recently enjoyed a two-day, one-night retreat with a dear friend and mentor of mine from college. We played golf twice, shared multiple meals together, and spent meaningful time in our room at the inn praying and reading Scripture. It was so refreshing and so joyous.
I'm realizing that a thing I particularly love about spending time with dear brothers in the faith is telling and hearing stories. We all know that we humans connect more deeply with narratives than with anything else. A good yarn is far richer than a harangue or a lecture or a shopping list.
As believers, our story-telling includes countless times God came through for us, which are wonderful to recount and hear to buoy our faith for future blessing. It also includes Bible stories, which are inspired messages upon which we build our lives and order our thoughts.
At our mini-retreat, my friend and I exchanged yet another kind of story, which is stories about Bible stories. I was asking for his prayer about something in my life, which caused him to think about a particular psalm, which in turn reminded me of the summer I spent in Eastern Europe where I read a psalm a day and was sustained through the myriad emotions and heartfelt expressions contained in the Psalms.
The next morning, it was my turn to share a psalm that came to my mind, to continue with theme of psalms. And the particular psalm I read in turn called to mind for him the time that very psalm was uttered at a particularly poignant moment in his congregation.
To walk in faith, in community, is to experience layers upon layers of stories: stories of our own encounters with the divine, stories we read in the Bible, and stories of times Bible stories connected to our stories. What a wonderful thing to behold!
6.23.2026
Rejection
Fear of failure is natural. No one likes to fall on their face, be told no, have a door slammed in their face.
But, fear of failure can also be crippling. If we are afraid to fail, we can become afraid to try, to put ourselves out there, to take chances. And, once we do that, we cut ourselves off from growing, having impact, discovering new opportunities.
So it's critical to ask ourselves, are we so afraid to fail that we are missing out on pathways to success? And, is there anything we can do to overcome that fear of failure?
Of the many ways I consider myself fortunate, having a stable childhood and generally smooth life has allowed me to bear many exposure points to failure and rejection. When we have limited bandwidth, emotionally and financially and in terms of options available to us, we are less able to take big swings because we have less to fall back on. Conversely, when we are emotionally healthy and financially secure, we can withstand setbacks and have another go. So I understand that I'm speaking from a place of privilege that many others are not afforded.
I think most of us can look back to past experiences that prepared us to look failure in the eye and not blink even if it got the best of us. Early exposure to music and sports taught me that in order to do anything, like learn a piece or compete in a game, you have to fail a lot. No one masters playing a symphony on the first try, and no one makes every shot or gets a hit every time up, of course. Mentally, this is obvious. But the practice of practicing a piece or a shot or a swing over and over again, failing badly many times along the way, has a way of cementing that lesson.
Of course I have failed and been rejected many times since I was a kid playing piano and baseball. I am glad for all the times I put myself out there - asking a girl on a date, wanting to be friends with someone, taking a hard class I had no business taking, seeking out work assignments where I was certain I hadn't the foggiest what to do and would have to figure it out by trial and error - and if anything in retrospect I only wish I had put myself out there more rather than act so conservatively.
Golf, of course, is an activity I love that is humbling when it comes to failure, since bad decisions and bad shots are ubiquitous. So too is parenting a role in which we will doubt ourselves, fall on our face, and have things blow up spectacularly before our eyes. If there is anything successful I've done in life, it's been because of and not in spite of failing so many times in so many different ways.
My faith serves as an anchor and safety net when bearing up rejection and failure. That God forgives, redeems our worst errors, and picks us up when we have had the door slammed in our face is incredibly liberating and stabilizing. This is manifest in our own direct relationship with Him as well as in the precious relationships He has sent our way, such as our life partner and cherished mentors and dear friends.
What is your feeling about failure and rejection? Do you fear it, avoid it, try to cast it out of your mind? Or do you embrace it, learn from it, become emboldened by it? It's a good question to ask ourselves as we journey through life, choosing either to go for it or play it safe, with our enjoyment and impact hanging in the balance.
6.18.2026
Too Short for a Blog Post, Too Long for a Tweet 531
Here are a few excerpts from a book I recently read, "The Love Songs of W.E.B. DuBois," by Honoree Fanonne Jeffers.
6.16.2026
Golf Rituals
Apropos to absolutely nothing of consequence, I thought it would be fun to document the little rituals that go into my hobby of playing golf. You may find today's post interesting or incredibly mundane, either way I'm putting it down for posterity's sake.
To begin with, why rituals at all? Whether it is superstition, habit, or positive reinforcement, golfers tend to stick to routines to put themselves in a good frame of mind, which is important since the sport is far more mental than physical. I am no different, and my approach to a day spent on the course is informed by such impulses.
Let's start with the night before, in which I've gotten my bag and any other items ready, as well as what I'm going to wear, which of course involves checking the weather (especially since I will play in all conditions, from blazing hot to dangerously cold). This also includes getting food ready, for before, during, and after the round - more on this in a second.
I don't need a marathon practice session on site before every round, but nor do I like to rush, so my schedule is set so that I can aim to arrive 30 to 40 minutes in advance of my tee time. Keep in mind that I often get an insanely early tee time, and that sometimes I'm playing quite far away from home. For example, I recall one time I met up with a colleague at his country club on Long Island for a 9:30am tee time, and he was surprised to know I had driven in from home that same morning and hadn't spend the night, since it was a good 3-hour drive from Philly. (I didn't have the heart to tell him that not only had I left my house earlier that morning, but I had also gotten 2 full hours of hiking and biking in at nearby nature spots before arriving at his country club for warm-up.)
Traffic is less of a factor early in the morning but it does require keeping an eye on, so where possible I do look and adjust when I leave the house accordingly. That makes the drive itself less manic, and I further put myself in a chill mood by bringing classical music CDs to play in the car. So, whether the drive is pleasant or I'm bumper to bumper with angry honking drivers, I can have a moment of serenity as I transition from home to course.
If I'm going straight from my morning workout to the course, I usually pack some fruit to eat along the way. If I've had time for breakfast, the fruit is still packed but gets eaten after the round. Also packed is two peanut butter and apple butter sandwiches for post-round. And during the summer, I'll usually pack an extra energy drink to drink after the round.
Upon arrival, I get my golf bag and golf cart set up. Club covers come off, as does the case for my range finder; all that gets left in the car. One energy drink and two bananas are transferred from cooler to golf bag. Car keys go in the golf bag, and 3 golf balls, 3 tees, ball mark repair, and ball spotter coin are placed in my back pocket where the car keys used to be. I move my glove and my notebook to the big pocket of my golf bag, and put on and tie my golf shoes and then head out from the car.
I'll hit balls if time permits and the range is easily accessible, but usually I don't actually hit balls. I do want to stretch my back out good, since I'm dealing with a lumbar issue that does a lot better with some mobility stretches prior to a round. I then take a few, slow practice swings with every club in my bag on a patch of grass, starting with my wedges and working my way through my irons to my woods. Since I've only been playing for 3ish years, my body hasn't yet institutionalized the mechanics of a golf swing into its muscle memory. So giving a couple swings to each club is a chance to get comfortable with things like swing path, grip strength, and tempo.
If at all possible, I do like to roll a few putts to get a sense of the greens as well as my interaction with my putter. Specifically, I set up my 3 golf balls one club length from a hole and putt until I make all 3. Then I count off 10 steps (roughly 30 feet) and have a go at 3 putts from that length, and then 20 steps (60 feet). Depending on how I do and how much time I have, I might try the same lengths but from different angles (e.g. uphill vs. downhill).
I'll save the rituals I have during the golf itself for another day. Let's skip to post-game. After the round is over, I often have to jet home for whatever's next on my calendar. But, when possible, when I get home I clean my clubs and my shoes and leave them to dry overnight before putting everything away (including restocking my bag with balls and tees if I lost a bunch during the round). I also try to do the same back stretches, as soon after the round as possible, just to preempt any stiffness from the morning after. I also tally up my score and count up good shots and bad shots, and then take a picture of my results as well as of the course scorecard to post on social media along with some commentary on how I did.
I suspect fellow golfers have similar routines that are not very different from mine. As noted above, at some point, maybe I'll write down what rituals I have for, you know, when I'm actually playing. But for now, thought it would be fun to record the before and the after.
6.10.2026
Too Short for a Blog Post, Too Long for a Tweet 530
Here are a few excerpts from a book I recently read, "It," by Stephen King.
George had gone obediently to get these things. He could hear his mother playing the piano, not Für Elise now but something else he didn’t like so well—something that sounded dry and fussy; he could hear rain flicking steadily against the kitchen windows. These were comfortable sounds, but the thought of the cellar was not a bit comfortable. He did not like the cellar, and he did not like going down the cellar stairs, because he always imagined there was something down there in the dark. That was silly, of course, his father said so and his mother said so and, even more important, Bill said so, but still—
He did not even like opening the door to flick on the light because he always had the idea—this was so exquisitely stupid he didn’t dare tell anyone—that while he was feeling for the light switch, some horrible clawed paw would settle lightly over his wrist . . . and then jerk him down into the darkness that smelled of dirt and wet and dim rotted vegetables.
Stupid! There were no things with claws, all hairy and full of killing spite. Every now and then someone went crazy and killed a lot of people—sometimes Chet Huntley told about such things on the evening news—and of course there were Commies, but there was no weirdo monster living down in their cellar. Still, this idea lingered. In those interminable moments while he was groping for the switch with his right hand (his left arm curled around the doorjamb in a deathgrip), that cellar smell seemed to intensify until it filled the world. Smells of dirt and wet and long-gone vegetables would merge into one unmistakable ineluctable smell, the smell of the monster, the apotheosis of all monsters. It was the smell of something for which he had no name: the smell of It, crouched and lurking and ready to spring. A creature which would eat anything but which was especially hungry for boymeat.
Bill leaves… but returns the next week, determined to stick with it. In the time between he has written a story called ‘The Dark’, a tale about a small boy who discovers a monster in the cellar of his house. The little boy faces it, battles it, finally kills it. He feels a kind holy exaltation as he goes about the business of writing this story; he even feels that he is not so much telling the story as he is allowing the story to flow through him. At one point he puts his pen down and takes his hot and aching hand out into ten-defree December cold whewre it nearly smokes from the temperature change. He walks around, green cut-off boots squeaking in the snow like tiny shutter-hinges which need oil, and his head seems to bulge with the story; it is a little scary the way it seems to need to get out. He feels that if it cannot escape by way of his racing hand that it will pop his eyes out in its urgency to escape and be concrete. ‘Going to knock the shit out of it,’ he confides to the blowing winter dark, and laughs a little – a shaky laugh. He is aware that is has finally discovered how to do just that – after years of trying he has finally found the starter button on the vast dead bulldozer taking up so much space inside his head. It is revving, revving. It is nothing pretty, this big machine. It was not made for taking pretty girls to proms. It is not a status symbol. It means business. It can knock things down. If he isn’t careful, it will knock him down.
“Oh my fadder and I are one,” she said, “just me, just him, and dear, if you are wise you will run, run back to where you came from, run quickly, because to stay will mean worse than your death. No one who dies in Derry really dies. You knew that before; believe it now.”
One by one they turned to look at Mike, Mike with his dark skin. They looked at him carefully, cautiously, thoughtfully. Mike had felt such curiosity before - there had not been a time in his life that he had not felt it - and he looked back candidly enough.
Bill looked from Mike to Richie. Richie met his eyes. And Bill seemed to almost hear the click--some final part fitting neatly into a machine of unknown intent. He felt ice-chips scatter up his back. We're all together now, he thought, and the idea was so strong, so right, that for a moment he thought he might have spoken it aloud. But of course there was no need to speak it aloud; he could see it in Richie's eyes, in Ben's, in Eddie's, in Beverly's, in Stan's.
We're all together now, he thought again. Oh God help us. Now it really starts. Please God, help us.
"What's your name, kid?" Beverly asked.
"Mike Hanlon."
"You want to shoot off some firecrackers?" Stan asked, and Mike's grin was answer enough.
Christ, Richie thinks, opening a fresh beer for himself. it isn’t bad enough It can be any damn monster It wants to be, and it isn’t bad enough that It can feed off our fears. It also turns out to be Rodney Dangerfield in drag.
Beverly glanced across the table from time to time at Bill, noting his clean hands, his blue eyes, the fine red hair. As he moved the little silver shoe he was using as a marker around the board, she thought, If he held my hand, I think I’d be so glad I’d probably die. A warm light seemed to glow briefly in her chest and she smiled secretly down at her hands.
6.08.2026
Running from Trouble
"Running while Black" and navigating city streets as a female jogger both require more vigilance than I need to summon. But urban routes, particularly at my usual pre-dawn hour, do necessitate some heightened awareness of potential dangers. One morning last month it seemed like I hit for the cycle:
* Car turning right that I saw well before it saw me crossing the street so I bolted myself on the curb to let it pass (which it did without stopping even though there was a stop sign)
* A gaggle of college women up late, potentially tipsy, fanned out on the sidewalk so I had to squeeze myself onto gravel to get around them, while one of them remarked loudly "awfully weird time to be running"
* Dude toked up out of his mind who I approached from the rear and therefore chose to give wide berth to lest I startle him from his stupor
* Woman walking her dog but really checking her phone, meaning that if the dog sensed any sort of threat from me she might not have been able to restrain him, so I chose to run in the street parallel to them rather than get anywhere close to them
It doesn't matter if I'm not planning to harm any of these other humans or that I have right to my part of the pavement. The ultimate goal is to avoid trouble.
Running for me is a time to zone out and think about nothing, or alternatively to process something going on in my life. But you do have to keep a least a little part of your brain on patrol.
6.03.2026
Too Short for a Blog Post, Too Long for a Tweet 529
Here are a few excerpts from a book I recently read, "Leonardo Da Vinci," by Walter Isaacson.
6.02.2026
Integrity is Integral
I really resonated with this longform X post on how the advent of AI in coding changes what adds value for software developers, and especially this quote:
The companies winning today aren't the ones with the best products. They're the ones with the most direct relationships with customers. The product is just the artifact through which you serve them. Your audience is your moat. Your email list is your moat. Your community is your moat. Your reputation is your moat.
I've never been in the software business, but I have been in the professional services business, and I think it is very applicable. Whether you're a lawyer, accountant, or (like I was for 20 years) an economic consultant, the technical aspects of what you're doing are getting turbo-charged by AI tools so that you can produce work faster and of higher quality and accuracy, and not just on the margins but by orders of magnitude.
But, that also means your customers and competitors can also attempt the same. Maybe you're better than they are, but maybe you're not, and even if you are, maybe it doesn't matter because the savings in cost or time or convenience more than makes up for the difference in quality or accuracy.
But the professional services business has never just about better, faster, stronger at the technical tasks. Oh sure, you have to be top-notch at AI tools (just like spreadsheets and calculators before them). But that's not really the value-add.
What is, as the post suggests, is the connection to your customers. And to be more specific, not just any connection, but one in which they trust you to lead them to the right answers in the right way.
"Trust" is far fuzzier than tax law or software code or multivariate regressions. But it is the very foundation upon which a successful practice is built, as well as a successful employee in that practice.
There is a relatively easy part of this and a very hard part of this, although both of them take effort and intentionality. The relatively easy part is something I used to tell my co-workers, which is that before you dive into any sort of analysis, ask yourself what the problem is that I'm trying to solve, figure out what work can help answer that question, and venture a hypothesis as to what a likely result is. We get so tunnel-visioned in our training and tools that we can do a massive amount of work that is impressive and precise and yet completely wrong. And, if we don't take a little bit of time to do some initial thinking, we will not only waste a bunch of time doing the work but we will also have no idea if the result of that work makes any sense or not. Which is a dangerous place to be, to give your client (or, if you're an employee, your boss) a bunch of work you've produced, which may be impressive looking and thorough in coverage but you don't even know if you went in the right direction let alone landed on the bullseye.
Which brings me to the harder thing, which is where trust really comes from, which is having the sort of reputation that customers instinctively know to come to you because you will provide value to them. Which is related to the first point, since of course if you send your customers garbage answers they're not going to think very highly of you. But of course it's more than that. It's having a personal relationship with them. It's having helped them in the past, both formally and informally. It's living your life in a way that is consistent with the kinds of values your customers benefit from and want to be associated with.
And, ultimately, it's about keeping your word. If you say you're going to help, you help. If you say you're going to ship by end of month, you ship by end of month. If you say the trend is up, they can take to the bank that the trend is up; if you say they should do X, they can take to the bank that having done X they will see the benefit of it.
That's what I call integrity. It takes a lifetime to build up. And it takes 100 percent of your energy to maintain, both because it is an always-on trait and also because the potential to ruin it all in seconds is ever-present.
AI has disrupted and accelerated and reshaped, yes. But it has always been true that there was an aspect of work that could be done by almost everyone, and aspect of work that involved customer relationships and personal integrity and ironclad trust. That remains the most important thing.
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